If you have recieved a letter from RLP regarding civil recovery, it is because of an instruction we have recieved from our client. We understand that the process can be stressful, so we aim to provide you with the information you need regarding your rights and responsibilities.
1. How do I pay? 2. What will happen if I don't pay? 3. I didn't do it! 4. The items I took/damaged were confiscated in the shop - surely there is no loss? 5. I am under 18 and I only took some sweets - why are you contacting me and why are the costs you claim so much higher than the value of the sweets? 6. I have entered a 'not guilty' plea, why is the prosecution continuing? 7. I switched labels on two identical products and paid for it - why do you say there is a loss? 8. The fine/compensation/fixed penalty was paid to the police/courts - how am I still liable? 9. What is the basis in law for recovering this compensation? 10. I was with the person who committed the offense, but had nothing to do with it. What can I do? 11. A third party wishes to discuss the case of my behalf - what needs to be done? 12. I have an illness/I'm on medication which caused the incident - does this reduce the value? 13. I paid the full price for all the goods, so why should I pay again? 14. Someone else used my identity/address - what can I do? 15. What personal data do you hold?