I am in financial hardship and cannot afford to pay, what can I do?
Can you please supply evidence of your income and expenditure. In some circumstances, our client will enter into an instalment plan. Once we receive all of your financial evidence, the matter will be considered with our legal department and our client to consider whether any further action is appropriate.
You are advised to contact our Collections Department on 0844 893 2181 who will advise you on what evidence we require you to send in. Please note due to the sensitivity of this information, it is held in strict accordance with the DPA.
Our client is a reasonable and ethical company. If the information you provide is comprehensive and demonstrates that the claim would cause you extreme long term financial hardship to you or your children, our client will refrain from pursuing the claim, if this is your first incident, and provided that you commit no further incidents. Should you commit a further incident within the next 6 years (5 years if Scotland), our client reserves the right to resurrect this claim.
Where some evidence of financial hardship is put forward with a request for consideration in relation to the claim is made, in general, our clients are prepared to be reasonable and consider your circumstances upon receipt of evidence. Our legal department will write to you to advise you of the outcome.
Should you fail to provide comprehensive evidence of your financial position, our client will have no option other than to proceed with the claim.